Returns​

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We accept returns of clothing sent back to us within 14 days of you receiving your package.  Please send an email to kip@kipanddan.com.au to organise your return.  The clothing must be in its original condition, unworn with swing tags attached and in its original packaging.  Be careful of make-up rubbing off when trying on and be careful of deodorant stains on clothing especially with dark garments. If the garment is returned damaged or stained we may not be able to process your return.

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Faulty/damaged garments

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If your goods are damaged or defective in any way on delivery, please contact us immediately (within 24 hours of receiving your package) at kip@kipanddan.com.au to arrange a suitable remedy, such as return, exchange or refund. Your email should include photo(s) of the damaged area.

 

Shipping 

 

We ship with Australia post and charge a flat rate of $12 with free shipping for orders over $200.  If you’re keen to get your item earlier we can organise express shipping for an additional fee of $5. 

We will endeavour to ship your item within 3 business days but sometimes things come up (ie: we might have to make your garment to order) and it might take a couple of days longer. In any case we will let you know straight away when to expect your shipment and when we will post your order.  We will provide you with a tracking number when we ship your order so you can keep up to date with the status of your shipment via the Australia post website or app.